Privacy Policy

Hotel Amar Palace ("we", "our", "us") operates the website at https://amarpalace.deignify.in and provides hospitality services at Hotel Amar Palace, Near Kiverli, Abu Road, Rajasthan – India.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make enquiries, or stay at our property.

By using our website or services, you agree to the practices described in this policy.

Information you provide directly:

• Name, email address and phone number submitted via our contact/enquiry form
• Booking details including check-in/check-out dates and number of guests
• Special requests, preferences or dietary requirements
• Feedback, reviews or correspondence you send us

Information collected automatically:

• IP address, browser type and device information
• Pages visited, time spent and navigation patterns
• Referring website or search terms
• Cookies and similar tracking technologies (see Section 7)

• To respond to enquiries and process room or event bookings
• To confirm reservations and send booking-related communications
• To provide personalised hospitality services during your stay
• To improve our website, services and guest experience
• To send promotional offers or newsletters (only with your consent)
• To comply with legal obligations and prevent fraud
• To analyse website traffic and usage patterns via analytics tools

We will never sell, rent or trade your personal information to third parties for their marketing purposes.

Where applicable, we process your personal data on the following legal bases:

• Contractual necessity — to fulfil a booking or service request
• Legitimate interests — to improve our services and communicate with guests
• Consent — for marketing communications (you may withdraw consent at any time)
• Legal obligation — to comply with applicable laws and regulations

We may share your information with:

• Service providers — payment processors, booking platforms and IT service providers who assist in our operations, bound by confidentiality agreements
• Legal authorities — when required by law, court order or governmental authority
• Business transfers — in the event of a merger, acquisition or sale of assets

We do not share your data with any third party for advertising or marketing purposes without your explicit consent.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy:

• Enquiry and contact form data: up to 2 years
• Booking and reservation records: up to 7 years (legal/financial compliance)
• Marketing preferences: until you withdraw consent
• Website analytics data: up to 26 months (aggregated/anonymised)

Our website uses cookies to improve your browsing experience:

• Essential cookies — required for core website functionality
• Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics)
• Preference cookies — remember your settings and preferences

You can control or delete cookies through your browser settings. Disabling cookies may affect some website functionality.

Subject to applicable law, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data ("right to be forgotten")
• Objection — object to processing based on legitimate interests
• Portability — receive your data in a structured, machine-readable format
• Withdraw consent — for marketing communications at any time

To exercise any of these rights, please contact us at amarpalaceabu@gmail.com.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These include:

• SSL/TLS encryption for data transmitted via our website
• Access controls limiting who can view personal data
• Regular security reviews of our systems and processes

While we take all reasonable precautions, no method of transmission over the internet is 100% secure.

Our website may contain links to third-party websites (such as online booking platforms or social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

If you have any questions, concerns or requests regarding this Privacy Policy, please contact us: